T E R M S & C O N D I T I O N S
HEALTH ISSUES
For your comfort and safety, please notify our therapists and receptionist if you have any allergies, physical issues, disabilities, or are pregnant when making your booking. It is our policy to ensure all clients fill out a consultation form before a treatment is carried out, but it is your responsibility to inform us at the time of booking of any health or medical conditions.
GUARANTEED SERVICE
We strive to provide the best service possible at Beauty Garden. Every now and again things may not go to plan so if you are not completely happy with our service, we value your feedback and will certainly strive to put things right. Please let us know.
PERSONAL IDENTIFICATION INFORMATION
We collect personal identification information from clients in a variety of ways, including, but not limited to, when you visit and register on our website, fill in a personal booking form, respond to a survey, social media advertising and other activities, services, features or resources we make available on our site. Clients may be asked for, as appropriate, name, email address, mailing address, phone number. However, clients can also visit our website anonymously. We will collect personal identification information from clients only if they voluntarily submit such information to us when enquiring or making a booking. Clients can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain site related activities. We are GDPR compliant and we do not, under any circumstances, pass any information on to third parties.
ONLINE SECURITY
We do not store any customer’s financial details.
RIGHT TO REFUSE SERVICE
In order to comply with treatment protocols and to ensure your safety, our staff have the right to refuse service if your health conditions are indicated for the treatment booked, especially with COVID-19 safety measures. They also reserve this right if they believe you are behaving inappropriately.
COMPLAINT PROCEDURE
We hope you never feel the need to come to us with a complaint, however if you are in any way unhappy please do not hesitate to contact us by visiting our salon or calling us on the number below:
Phone: 020 8954 5000
Letter: 3 Stanmore Hill, Stanmore, HA7 3DP
If you decide to contact us by phone, your call may be answered by a member of staff who may not be able to deal with your complaint straight away (for example a therapist or receptionist). Please request for management and they will get back to you as soon as possible via provided contact details to discuss any concerns you have.
PATCH TESTING
Some treatments require a patch test to be done at least 24/48 hours prior to your first treatment. If you choose not to undergo a patch test, you will be required to sign a disclaimer form before your treatment is carried out. We always recommend to have a patch test prior to your initial treatment.